Returns Policy

RETURNS & CANCELLATIONS POLICY

Your statutory rights are not affected

1. Returns and Cancellations for Direct Purchases

If you purchase from Studio Atkinson directly online, by telephone or by email, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.

In addition to your statutory rights, Studio Atkinson offers a 30 day return period for standard items purchased directly from us.

To request a return, you must notify us within 30 days of receiving your order by emailing sales@studio-atkinson.com and quoting your order number.

You then have 14 days from the date of notification to return the goods.

You are responsible for the cost of returning items unless they are faulty, damaged or supplied in error.

Goods must be returned in suitable packaging and in good condition. You may inspect and handle the goods as you would in a showroom. We reserve the right to make a reasonable deduction from your refund if the value of the goods has been reduced as a result of handling beyond what is necessary to establish their nature, characteristics and function.

Refunds will be processed within 14 days of receiving the returned goods or receiving evidence that they have been returned.

2. Faulty, Damaged or Incorrect Items

Please inspect your order as soon as possible after delivery.

Any visible damage should be reported within 48 hours, supported by clear photographs. Concealed damage must be reported within 7 days of delivery.

Our delivery partners record and photograph all two person deliveries.

If goods are confirmed as faulty, you are entitled to a repair, replacement or refund in accordance with the Consumer Rights Act 2015.

Where an item is deemed faulty or supplied in error, we will arrange collection or reimburse reasonable return costs.

3. Made to Order and Customised Items

Many Studio Atkinson pieces are produced to order.

Made to Order

Where an item is made to order using our standard designs, sizes and finishes, your 14 day statutory cancellation rights apply once you have received the goods. Our 30 day goodwill return period also applies to these standard specification items.

Customised or Bespoke

Items made to your specific requirements are exempt from the 14 day cancellation right. This includes, but is not limited to:

• Non standard dimensions

• Bespoke finishes or colours

• Custom fabrics or materials

• Personalised specifications

As these items are made to your specification and are not suitable for resale, they cannot be cancelled or returned unless faulty.

We will confirm at the point of order whether your item is classified as Made to Order or Customised.

4. Exchanges

As most of our pieces are produced to order, we do not offer direct exchanges.

If you wish to change a standard item, you may return it within the 30 day return period and place a new order. Customised or bespoke items cannot be exchanged.

5. Purchases Made Through Retailers, Agents or Trade Partners

If you purchase a Studio Atkinson product through one of our authorised retailers, agents, showrooms or trade partners, including international partners in the United States, your contract of sale is with that business.

All cancellations, returns, exchanges and refund requests must be made directly through the original place of purchase and will be subject to that retailer’s own terms and conditions.

Studio Atkinson cannot process returns or issue refunds for products that were not purchased directly from us.

If you are unsure who your contract is with, please contact sales@studio-atkinson.com and we will be happy to assist.

6. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 14 days. Please note that your bank or card provider may require additional time to complete the transaction.

If you have any questions regarding returns, please contact sales@studio-atkinson.com.