Returns & Cancellations
We hope you will be delighted with your Studio Atkinson purchase. If you do need to return an item, the following policy explains how returns, cancellations and refunds are handled.
Nothing in this policy affects your statutory rights.
Returns for Direct Purchases
For items purchased directly from Studio Atkinson, we offer a 30 day return period on Stocked, Standard and Made to Order items produced to our standard specification.
Please contact us at sales@studio-atkinson.com within 30 days of receiving your order, quoting your order number and reason for return. Returns must be approved by Studio Atkinson before being sent back to us.
Items should be returned in good condition and suitably packaged to protect them during transit. We reserve the right to make a reasonable deduction from a refund where the value of an item has been reduced as a result of handling beyond what is reasonably necessary to inspect it.
For change of mind returns, the customer is responsible for the cost of returning the item. For furniture and other larger pieces, Studio Atkinson can arrange collection on your behalf, with the agreed collection cost deducted from your refund.
Additional statutory cancellation rights may apply depending on where you are located, as set out below.
UK Orders
For UK consumers purchasing online, by telephone or by email, you have a statutory right to cancel eligible orders within 14 days of receiving your goods.
Once you have notified us of your decision to cancel, you have a further 14 days to return the goods.
Where your statutory right to cancel applies, we will refund the cost of the goods together with the cost of our least expensive standard delivery service. If you selected a more expensive or enhanced delivery service, the additional delivery cost is not refundable.
You are responsible for the cost of returning the goods unless they are faulty, damaged or incorrect.
These statutory rights sit alongside our 30 day Studio Atkinson returns policy.
European Union Orders
EU consumers purchasing directly from Studio Atkinson generally have a statutory 14 day right of withdrawal for eligible distance purchases.
Once you have notified us that you wish to withdraw, the goods should be returned within the applicable statutory timeframe.
Where the statutory right of withdrawal applies, we will refund the cost of the goods and the cost of our least expensive standard delivery service. Any additional cost associated with an enhanced delivery service is not refundable.
You are responsible for the cost of returning the goods unless they are faulty, damaged or incorrect.
Our 30 day Studio Atkinson returns policy also applies to eligible Stocked, Standard and Made to Order items purchased directly from us.
United States and Other International Orders
For customers purchasing directly from Studio Atkinson in the United States and other international territories, we offer a 30 day return period on eligible Stocked, Standard and Made to Order items produced to our standard specification.
Please contact us within 30 days of receiving your order and obtain approval before arranging a return.
The customer is responsible for return shipping costs, customs documentation and any charges associated with returning the goods to the UK, unless the item is faulty, damaged or incorrect.
Your rights may also vary according to the laws applicable in your location. Nothing in this policy excludes any rights that cannot lawfully be excluded.
Made to Order, Custom and Bespoke
Many Studio Atkinson pieces are produced individually to order. We distinguish between Made to Order, Custom and Bespoke products as follows.
Made to Order
A Made to Order item is an existing Studio Atkinson design produced after your order is placed using our standard specification and the sizes, finishes, colours, fabrics or other options offered by us.
Made to Order does not, by itself, mean that an item is Custom or Bespoke.
Our 30 day return period applies to Made to Order pieces produced entirely to our standard specification.
Custom
A Custom item is an existing Studio Atkinson design produced using a customer selected option outside our standard offering. This may include your own fabric, or a non standard paint colour, material or finish.
Bespoke
A Bespoke item is made specifically to an individual customer’s requirements and involves more substantial changes to our standard design, such as non standard dimensions or significant alterations to its specification.
Custom and Bespoke items cannot be cancelled or returned for a change of mind once the order has been accepted, except where applicable law provides otherwise. This does not affect your rights where an item is faulty, damaged or not as agreed.
We will identify Custom and Bespoke orders as part of the quotation and ordering process before payment is taken.
Faulty, Damaged or Incorrect Items
Please inspect your order as soon as possible after delivery.
Any visible or concealed damage should be reported to us within 7 days of delivery, supported by clear photographs where possible.
If your order is faulty, damaged or incorrect, please contact sales@studio-atkinson.com so that we can assess the issue and arrange the appropriate next steps.
Where an item is confirmed as faulty, damaged in transit or supplied incorrectly, Studio Atkinson will arrange and cover the reasonable cost of collection or return.
Your statutory rights in relation to faulty or misdescribed goods are not affected by the reporting period above.
International Returns, Duties and Taxes
For international change of mind returns, the customer is responsible for return shipping, customs documentation and any associated return charges.
Import duties, local taxes, customs charges and brokerage fees paid when an order enters your country are generally administered by your local customs authority or carrier and are separate from the product price paid to Studio Atkinson.
Where goods are returned, you may be eligible to reclaim certain duties or taxes directly from the relevant customs authority or customs broker. Studio Atkinson can provide supporting documentation where reasonably required, but we cannot guarantee that these charges will be recoverable.
Studio Atkinson will refund the product value and any original delivery costs that we are required to refund under applicable consumer law.
Exchanges
We do not offer direct exchanges.
For eligible Stocked, Standard or Made to Order items, please arrange a return in accordance with this policy and place a separate order for the replacement item.
Custom and Bespoke items cannot be exchanged unless faulty or otherwise required by applicable law.
Purchases Through Retailers, Agents or Trade Partners
If you purchase a Studio Atkinson product through an authorised retailer, agent, showroom or trade partner, your contract of sale is with that business.
All cancellations, returns, exchanges and refund requests should therefore be made directly through the original place of purchase and will be subject to that seller’s terms and conditions.
Studio Atkinson cannot issue a refund for an item that was not purchased directly from us.
If you are unsure who to contact, please email sales@studio-atkinson.com and we will be happy to assist.
Refunds
Once your return has been received, we will inspect the item and confirm your refund.
Refunds will be made to the original payment method. Where statutory cancellation or withdrawal rights apply, refunds will be made within the timeframe required by applicable consumer law.
For returns made under our additional 30 day Studio Atkinson returns policy, we aim to process approved refunds within 14 days of receiving the returned goods.
Your bank or card provider may require additional time for the refund to appear in your account.
For any questions regarding cancellations, returns or refunds, please contact sales@studio-atkinson.com.