Products & Craftsmanship
Where are Studio Atkinson products made?
Where are Studio Atkinson products made?
All Studio Atkinson pieces are made in the UK. We work with skilled British workshops specialising in upholstery, lighting and soft furnishings, producing each piece in small batches or made to order.Some of the fabrics within our collections are woven by specialist mills in India and Spain, selected for their expertise and quality. All finished products are crafted and assembled in the UK.
Are your products handmade?
Are your products handmade?
Yes. Every Studio Atkinson piece is made by experienced craftspeople. While specialist tools and machinery are used for precision, all assembly, upholstery and finishing are completed by hand. This allows us to combine craftsmanship with reliability and durability.
Will there be natural variations?
Will there be natural variations?
Yes. We work with natural materials and hand applied finishes. Subtle variations in timber grain, painted surfaces, fabric dye lots and brush marks are part of the character of each piece. Dimensions are made to specification, however upholstered pieces may vary slightly by a few millimetres due to hand finishing.
Are your pieces suitable for contract use?
Are your pieces suitable for contract use?
Many of our designs are suitable for contract environments. Specification requirements vary depending on the project. If you are working on a hospitality or commercial scheme, please contact us so we can advise on finishes, fire regulations and suitability.
Are care instructions provided?
Are care instructions provided?
Yes. Care guidance is provided on our website and on relevant product pages.For more information visit our Care Guide page
Made to Order
What does Made to Order mean?
What does Made to Order mean?
Made to Order means your piece is produced once your order is placed, rather than held in stock. This allows us to minimise waste and maintain quality control, while ensuring each item is crafted specifically for its final home.
When does production begin?
When does production begin?
Production begins once your order is confirmed and payment has been received. Lead times vary by product and are shown on each product page.
Can I change or cancel my order?
Can I change or cancel my order?
If you need to amend your order, please contact us as soon as possible. For Made to Order pieces using our standard designs and finishes, you retain your statutory cancellation rights. Custom pieces may not be cancelled once production has begun. For more details please visit our Returns & Cancellations Policy page.
Can I customise finishes or fabrics?
Can I customise finishes or fabrics?
Selected pieces can be customised, including alternative fabrics, paint colours or dimensions, depending on the product. All custom requests are assessed on a case by case basis.
Samples & Viewing
Can I order fabric or wallpaper samples?
Can I order fabric or wallpaper samples?
Yes. Individual fabric and wallpaper samples can be ordered directly via our website.
Approved trade clients may request a full trade sample pack. Please contact us if you would like further information.
Can I view products in person?
Can I view products in person?
Studio Atkinson operates primarily online.
We may hold limited stock of selected pieces from time to time. If there is a particular item you would like to view, please contact us to enquire about availability. We cannot guarantee that all pieces will be available to see in person.
Ordering & Payment
What payment methods do you accept?
What payment methods do you accept?
We accept major debit and credit cards and bank transfer.
All online payments are processed securely through industry standard providers. Studio Atkinson does not store full card details.
Do I need an account to place an order?
Do I need an account to place an order?
No. Orders can be placed without creating an account.
Creating an account allows you to save details and track previous orders. Approved trade clients will receive their trade pricing once logged in.
How long do refunds take?
How long do refunds take?
Refunds are processed within 14 days of receiving the returned item and are issued to the original payment method.
For more details please visit our Returns & Cancellations Policy page.
Delivery
How much does delivery cost?
How much does delivery cost?
Delivery costs are calculated based on product size and delivery location. Rates will be clearly shown at checkout once the new website is live.
How long will my order take?
How long will my order take?
Lead times are shown on each product page. Made to Order items will be delivered once production is complete.
We will contact you to arrange a suitable delivery date for larger pieces. Some items are marked as 'In Stock' and are held in stock. These pieces do not require production and can be dispatched directly to you.
National UK delivery typically takes between 2 and 10 days, with London deliveries usually arriving within 2 to 5 days.
For Northern Ireland and the Hebrides, delivery is quoted on an order by order basis.
What if my item arrives damaged?
What if my item arrives damaged?
Please inspect your order as soon as possible after delivery. Any visible damage should be reported within 48 hours, supported by clear photographs. Concealed damage must be reported within 7 days of delivery.
Our delivery partners record and photograph all two person deliveries. For full details, please refer to our Returns & Cancellations Policy.
Do you deliver internationally?
Do you deliver internationally?
Yes. International shipping is available on request. Please contact us with the item details and delivery location for a shipping quotation.
What access should I check before delivery?
What access should I check before delivery?
Please ensure your item can fit through doorways, corridors and staircases prior to delivery.
If a delivery cannot be completed due to restricted access, additional charges may apply.
Trade
How do I apply for a trade account?
How do I apply for a trade account?
Design professionals may apply for a trade account via our Trade page.
Once approved, you will receive details of trade pricing and ordering procedures.
Can trade orders be phased?
Can trade orders be phased?
Yes. For larger projects we can coordinate phased production and delivery schedules. Please contact us to discuss your project requirements.
What is included in trade pricing?
What is included in trade pricing?
A standard trade discount is applied across the collection. Higher volume or value orders may be reviewed individually.
Do you offer custom sizes or finishes?
Do you offer custom sizes or finishes?
Selected pieces may be specified with alternative dimensions or finishes. All variations are confirmed at quotation stage.
How are lead times confirmed?
How are lead times confirmed?
Lead times are confirmed at quotation stage and communicated clearly throughout production.
How do I request swatches/samples?
How do I request swatches/samples?
Individual swatches may be requested via email, or purchased via the website.
Curated sample sets are available for top tier trade partners.
Do you offer an installation service
Do you offer an installation service
Installation can be arranged for selected items.
Please contact us with details of your project and we will provide a quotation
International
Do you ship internationally?
Do you ship internationally?
Yes. We offer international delivery on request.
Please contact us with the items you are interested in and your delivery location, and we will provide a considered shipping quotation.
Are your lighting pieces suitable for use outside the UK?
Are your lighting pieces suitable for use outside the UK?
Yes. Selected lighting pieces are available with EU and US specifications.
If you are purchasing from outside the UK, please ensure you select the correct option when ordering or contact us for guidance.
Can I purchase through a local stockist?
Can I purchase through a local stockist?
Studio Atkinson works with a small number of trusted stockists internationally.If you would prefer to purchase locally, you can view our stockists here.